1. These Terms and Conditions are the Raffle Rules. By entering the Fire Fighters Charity Raffle, eligible participants agree to be bound by these Raffle Terms and Conditions.

2. This Raffle is being promoted by and on behalf of the Fire Fighters Charity. The individual designated by the Charity as having responsibility within the Charity for the promotion of the raffle are Ms Eleanor (Ellie) Rocks, Director of Fundraising and Mrs Eleanor Herriott, Finance Manager, Fire Fighters Charity, Level 6, Belvedere, Basing View, Basingstoke, RG21 4HG.

3. Fire Fighters Charity is licensed and regulated in Great Britain by the Gambling Commission under account number 5035.

4. Monies raised by this Raffle will support the general work of the Fire Fighters Charity. (a registered charity in England and Wales (1093387), Scotland (SC040096) and Isle of Man (1363)).

5. Fire Fighters Charity Raffle is administered by our External Lottery Manager, Sterling Management Centre Limited. Sterling Management Centre Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 3137.

6. To enter the Raffle, you must be a resident of mainland Great Britain (England, Scotland or Wales only) aged 18 or over. The Fire Fighters Charity is not licensed to accept entries for individuals residing in the Channel Islands, Northern Ireland, or The Isle of Man. Any entries that are purchased by an individual residing outside of the licensed area will not be entered into the draw and payment will be accepted as a donation towards our general charitable objects. If upon winning any prize in the raffle, you are not able to prove that you have met these criteria then you will not be entitled to receive that prize. Anyone under 18 years of age who buys a ticket will immediately forfeit the right to any prize and the monies paid in respect of their ticket will be returned to them.

7. The Raffle is not open to employees of Fire Fighters Charity who are directly involved with the running of the Raffle, subsidiary companies or any company involved with running the Raffle.

8. You agree that pursuant to our obligations under the Gambling Act 2005, we may undertake random age verification spot checks on entries received from any player and winning entries to ensure that entrants are 18 years or over.

9. In the rare case that we are unable to hold a Raffle draw on the scheduled draw date, we have the discretion to delay the Raffle draw, if in our reasonable opinion it is impractical or not possible for the draw to take place on the originally scheduled draw date. Where a draw is delayed or postponed, we will take reasonable steps to notify you of this and to let you know the proposed rescheduled date of the draw. We will not be liable for any loss or damage incurred by you as a result of postponing the draw.

10. You agree that if you win a Raffle prize, we can use your title, surname and county of residence to announce the winners on https://www.firefighterscharity.org.uk.

11. Participation in a Fire Fighters Charity Raffle costs £1 per entry. Tickets are limited to 50 tickets per supporter per draw.

12. All Raffle ticket sales are final and no refunds shall be made at any time. All entrants acknowledge that their payment of £1 per ticket to enter the Raffle does not guarantee that they will win any prize.

13. Participation in Fire Fighters Charity Raffles can be made by returning ticket stubs in the post with appropriate payment (cheque payable to 'Fire Fighters Charity' or debit card details) or through this website with payment by debit card where you will be advised of new ticket numbers.  Online entries can be made at www.firefighterscharity.org.uk. We regret to advise that credit card payments are not accepted.

14. All tickets will be entered into the draw when the whole payment is received.

15. Fire Fighters Charity accepts no responsibility for tickets which are lost, damaged, illegible or from which the prize-winner cannot be identified, or for any technical failure or event which may cause the competition to be disrupted or corrupted.

16. Details of raffle draw dates and early bird draws will be available at www.firefighterscharity.org.uk and on the tickets and mailing.

17. Any tickets received after the closing date will be treated as a donation.

18. The prizes available for any raffle will be as described at www.firefighterscharity.org.uk and on the tickets and mailing.

19. Fire Fighters Charity reserves the right in exceptional and unforeseen circumstances to substitute any of the non-cash prizes acquired for the Raffle for a similar prize at Fire Fighters Charity’s absolute discretion.

20. If a cash prize is awarded, this will be paid by bank transfer or cheque made out strictly in the name of the entrant.

21. The draw will be conducted by a random number generator (software RNG certified by a Gambling Commission approved test house).

22. The result of a Fire Fighters Charity Raffle is final. No correspondence will be entered into.

23. Winners will be notified by post, email or telephone no later than two weeks after the draw date. Please keep the ticket or allocated number as proof of purchase.

24. Where Fire Fighters Charity is unable to contact a prize-winner so that a prize remains unclaimed for six months following Fire Fighters Charity's first attempt to notify the prize-winner, Fire Fighters Charity may apply the prize as it sees fit, including re-offering the prize in future raffles.

25. Fire Fighters Charity shall not be liable to the member for any loss or damage suffered or arising from:

• any delays or failures in the postal service or other delivery methods used by Fire Fighters Charity or the member from time to time.
• any delays or failures in any software or other systems used by Fire Fighters Charity for the administration of the raffle.
• any delays or failures in the Banking system used by Fire Fighters Charity or the member.
• any refusal by Fire Fighters Charity to accept registration of an individual as a member or the cancellation of a membership.
• any failure to enter a chance into the draw.
• any event beyond the reasonable control of Fire Fighters Charity.

26. Nothing within these Terms and Conditions shall create or should be construed as creating any form of contract between any entrant and Fire Fighters Charity.

27. Any complaints relating to a raffle should be sent in writing to Fire Fighters Charity giving full details of the complaint and supporting documentation. Fire Fighters Charity has a written procedure for dealing with complaints, a copy of which will be made available upon request or upon making a complaint. If the complainant does not feel that their concerns have been fully addressed by Fire Fighters Charity’s internal complaints procedure, they can refer their complaint to the Independent Betting Arbitration Service (IBAS) at no cost to the complainant.Independent Betting Arbitration Service (IBAS)PO Box 62639LondonEC3P 3AS0207 2475883www.ibas-uk.com

28. Fire Fighters Charity is committed to protecting the members’ privacy. Data that is collected from the member is used lawfully in accordance with the Data Protection Act 2018 and is used solely for the purpose of processing Raffle chances, subsequent entry into the Raffle draw, and informing winners that they have won a prize.

29. Any member has the right to access the information held by Fire Fighters Charity about them. To obtain this information, please contact Fire Fighters Charity in writing.

30. Fire Fighters Charity will not sell, rent or grant access of any personal data to any third party without express prior permission.

31. In the event of any dispute regarding these rules, the decision of Fire Fighters Charity shall be final, and no correspondence or discussion shall be entered into.

32. Fire Fighters Charity reserves the right to amend these rules at any time. If Fire Fighters Charity does this, it will publish the amended rules before the same take effect.

33. Fire Fighters Charity reserves the right to disqualify any entrant if it has reasonable grounds to believe the entrant has breached any of these rules.

34. Each entrant should retain a copy of these Terms and Conditions for their reference.

35. Fire Fighters Charity Raffles are a form of gambling. Participants are encouraged to gamble sensibly. Should gambling become a problem we recommend you contact the Be Gamble Aware National Gambling Helpline on 0808 8020 133 or visit their website www.gambleaware.org

36. A copy of these rules may be obtained by sending a stamped addressed envelope to Fire Fighters Charity at the address above.

37. The Laws of England and Wales shall govern the interpretation and/or enforcement of these Terms and Conditions and Fire Fighters Charity and all entrants hereby submit to the exclusive jurisdiction of the English courts.

1. Introduction

Fire Fighters Charity operates a Society Lottery open to the general public in England, Scotland, and Wales, for the sole purpose of raising funds for Fire Fighters Charity.

The Charity is committed to ensuring that the lottery is operated in a secure, fair and socially responsible way and to endorsing responsible gambling amongst participants in its Lottery

The Gambling Commission (www.gamblingcommission.gov.uk) regulates gambling in the public interest. The regulatory framework introduced by the Gambling Act 2005 is based on three licensing objectives:

• Preventing gambling from being a source of crime and disorder, being associated with crime and disorder, or being used to support crime.
• Ensuring that gambling is conducted in a fair and open way.
• Protecting children and other vulnerable persons from being harmed or exploited by gambling.

This document sets out the Charity’s policies and approach to ensuring we approach any gambling activities in a socially responsible way. Lottery staff are familiar with the contents of this document and read it upon appointment and every six months thereafter.

2. Preventing gambling from being a source of crime and disorder

When an individual joins the lottery we will check that:

• The individual is aged 18 or over.
• The individual is resident in Great Britain.

If upon verification (see section 4 below) an individual is found to be aged under 18, any stakes paid will be returned and no prizes will be paid.

Where tickets are sold for lottery draws we will:

• Maintain records of tickets distributed and not returned.
• Limit the value of tickets to £20 sent to any address which is not that of an existing supporter of the Charity.

We also retain the right to cancel any membership should we suspect criminal activity.

3. Ensuring that gambling is conducted in a fair and open way.

We will ensure that:

• Players have access to clear information on matters such as the rules of the lottery, the prizes that are available and the chances of winning.
• The lottery rules are fair.
• Any advertising and promotional material is clear and not misleading.
• The results are made public.

We have a written procedure for handling any complaints and disputes relating to the conduct of our lottery. Copies are available upon request and made available to anyone who complains. Any complaint that relates to the outcome of the complainant’s gambling transaction and which cannot be resolved to the complainant’s satisfaction under our complaints procedure will be referred to an independent third party, should the complainant so choose.

We keep a record of any complaints that are not resolved under our complaints procedure.

4. Protecting children and other vulnerable persons from being harmed or exploited by gambling.

We will use our best endeavours to address the following issues:

• Under age Gambling. It is illegal for individuals under the age of 16 to enter into a lottery. We reserve the right to ask for proof of age from any player and players’ accounts may be suspended until satisfactory proof of age is provided. We will only accept valid, legible, photographic ID. If for whatever reason, upon winning any individual is unable to prove that they are 16 or over then any winnings will be forfeited and any stakes paid will be returned.
• Gambling Limits. The Charity may impose limits on the value of entries into a lottery that can be purchased by an individual.
• Self Exclusion. On request, we will close any player’s lottery membership(s) for a minimum period of six months, such period being capable of being extended to 5 years, during which time the membership(s) cannot be reinstated. During this period we will also try to ensure that the individual does not try and open a new membership and we will take all reasonable steps to prevent any marketing material relating to the Lottery being sent to any self-excluded customer, with the exception of blanket marketing targeted at a particular geographical area where the excluded individual would not knowingly be included. We will keep a register of self-excluded persons and, at the end of any period of self-exclusion, ensure that the player is required to take positive action in order to begin participating in the Lottery again and then only after a “cooling off period” of 24 hours
• Access to Player History. We will provide any player with a full history of their lottery membership, including complete payment and winnings history upon request.
• Provide Information on Gambling Support Organisations. We will provide contact details or links on any lottery websites or via other appropriate media to GamCare and other relevant / appropriate organisations.
• Self Help and Awareness Information. We will provide self help and awareness information on any lottery websites or other appropriate media together with links to or contact details of GamCare and other relevant / appropriate organisations.
• Staff Training. All relevant staff receive regular awareness training on problem gambling issues.

5. Responsible Gambling

We have policies and procedures which govern our interaction with any participants in the Lottery whose behaviour may indicate problem gambling. These include the identification of the appropriate level of management who may initiate customer interaction and the procedures for doing so, the types of behaviour that may trigger such intervention and the circumstances in which consideration should be given to refusing to sell lottery tickets to a participant. All our staff receive regular training on their respective responsibilities relating to problem gambling, in particular so that they know who is designated to deal with problem gambling issues.

Whilst the majority of people do gamble within their means, for some gambling can become aproblem. It may help you to keep control to remember the following:

• Gambling should be entertaining and not seen as a way of making money
• Avoid chasing losses
• Only gamble what you can afford to lose
• Keep track of the time and amount you spend gambling
• If you want to have a break from gambling you can use our self-exclusion option by emailing us at lottery@firefigherscharity.org.uk with your name, address and membership numbers. We will then close your membership for a minimum period of 6 months, which period may be extended to up to 5 years, during which time it will not be possible for the account to be re-opened for any reason.

If you need to talk to someone about problem gambling then contact GamCare. GamCare is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. GamCare can be contacted free on 0808 8020 133.

6. Problem Gambling

If you are concerned that gambling may have taken over your (or someone else's life) then the following questions may help you find out:

• Do you stay away from work, college or school to gamble?
• Do you gamble to escape from a boring or unhappy life?
• When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
• Do you gamble until your last penny is gone, even the fare home or the cost of a cup of tea?
• Have you ever lied to cover up the amount of money or time you have spent gambling?
• Have others ever criticised your gambling? Have you lost interest in your family, friends or hobbies?
• After losing, do you feel you must try and win back your losses as soon as possible?
• Do arguments, frustrations or disappointments make you want to gamble?
• Do you feel depressed or even suicidal because of your gambling?

The more you answer 'yes' to these questions, the more likely you are to have a serious gambling problem. To speak to someone about this contact the GamCare confidential helpline on 0808 8020 133 or visit their website www.gamcare.org.uk for further information.